Head of Workforce Management, Data
Cardiffremotedirector$152K – $222K
via Greenhouse
About this role
📍 London/Cardiff/UK Remote | 💰£120,000-£175,000 + Benefits ✨
Our Work Force Management team ⭐
Customer Operations at Monzo is evolving into a real-time control system.
We’re moving away from traditional, headcount-driven service models toward a hybrid human + AI system, where automation handles a growing share of customer demand and human expertise is applied where it matters most.
In this world, operations is no longer about scheduling people — it’s about continuously matching demand and capacity in real time, across humans and machines, to deliver consistently great service at sustainable cost.
This role sits at the centre of that transformation.…
What we'd score you on
reqspace match rubricFive dimensions, recruiter-grade. Upload your resume and we'll generate a written explanation of where you fit and where the gaps are.
1
Skills match
For this role: teams
2
Level fit
This role is director-level. We check your trajectory against it.
3
Domain experience
Your work in the role's domain matters more than your years total. We weight recent and direct experience.
4
Recency
A skill you used last quarter weighs more than one from five years ago. We grade on recency, not lifetime.
5
Location fit
This role is remote-eligible — we factor in your stated location and time-zone overlap.
Score yourself on this role.
Free · no card · written explanation included
Skills in this role
Pulled from the job description. These are the keywords we'll weight when scoring your fit.
teams
More at Monzoreferrals
- View →Senior Analytics EngineerUK
- View →IFRS9 ModellerLondon
- View →Senior Machine Learning ScientistCardiff, London or Remote (UK)
- View →Lead Machine Learning ScientistCardiff, London or Remote (UK)
- View →Lead Insurance Pricing AnalystCardiff, London or Remote (UK)
- View →Senior Product Manager, FinCrimeLondon