Entry-level German Speaking Service Desk Agent
Budapestonsitejunior
Posted 6mo ago · via Workable
About this role
Managing incoming service requests and incidents in accordance with SLA, KPI, and FCR standards via phone, email, and the ticketing system. Participating in on-call duty. Creating, categorizing, resolving, and documenting tickets. Serving as a liaison with system specialists and other departments. Controlling, monitoring, and delegating tickets based on SLAs. Documenting solution descriptions and maintaining the knowledge database. Providing training for new team members. Delivering high-quality customer support to end users and assisting with inquiries regarding IT applications and systems. Handling major incidents and communicating updates to management and departments. Conducting remote troubleshooting for end users.…
What we'd score you on
reqspace match rubricFive dimensions, recruiter-grade. Upload your resume and we'll generate a written explanation of where you fit and where the gaps are.
1
Skills match
We compare your skills against the role requirements.
2
Level fit
This role is junior-level. We check your trajectory against it.
3
Domain experience
Your work in the role's domain matters more than your years total. We weight recent and direct experience.
4
Recency
A skill you used last quarter weighs more than one from five years ago. We grade on recency, not lifetime.
5
Location fit
This role is based in Budapest. We weight your proximity and willingness to relocate.
Score yourself on this role.
Free · no card · written explanation included
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