Client Experience Specialist
Manilaonsitemid
Posted yesterday · via Workday
About this role
Job Description The Client Experience Specialist is responsible for managing a high-volume portfolio of client accounts through a shared support inbox, delivering exceptional customer service while driving product adoption, client retention, and long-term customer success. This role serves as the primary point of contact for client inquiries, quickly assessing customer needs and providing timely, accurate, and solution-oriented responses. The ideal candidate is highly organized, thrives in a fast-paced environment, excels at multitasking, and possesses exceptional written communication skills. Success in this role requires balancing reactive customer support with proactive engagement to increase product utilization, improve client satisfaction, and reduce churn.…
What we'd score you on
reqspace match rubricFive dimensions, recruiter-grade. Upload your resume and we'll generate a written explanation of where you fit and where the gaps are.
1
Skills match
For this role: teams, salesforce, outreach
2
Level fit
This role is mid-level. We check your trajectory against it.
3
Domain experience
Your work in the role's domain matters more than your years total. We weight recent and direct experience.
4
Recency
A skill you used last quarter weighs more than one from five years ago. We grade on recency, not lifetime.
5
Location fit
This role is based in Manila. We weight your proximity and willingness to relocate.
Score yourself on this role.
Free · no card · written explanation included
Skills in this role
Pulled from the job description. These are the keywords we'll weight when scoring your fit.
teamssalesforceoutreach