Escalation and Problem Incident Coordinator, Americas
Manilaonsitemid
Posted today · via Workday
About this role
MRI Software is establishing a global Incident, Problem, Escalation, and Critical Care Management capability to improve client impact visibility, accelerate restoration, strengthen accountability, and reduce repeat issues across the global support organization. The Escalation and Problem Incident Coordinator provides hands-on operational coordination for active escalations, incidents, follow-ups, queue risks, handoffs, and documentation. This role helps ensure issues do not stall, ownership is clear, communication commitments are met, and risks are surfaced before client situations worsen. This is not an administrative ticket-chasing role.…
What we'd score you on
reqspace match rubricFive dimensions, recruiter-grade. Upload your resume and we'll generate a written explanation of where you fit and where the gaps are.
1
Skills match
For this role: teams, salesforce
2
Level fit
This role is mid-level. We check your trajectory against it.
3
Domain experience
Your work in the role's domain matters more than your years total. We weight recent and direct experience.
4
Recency
A skill you used last quarter weighs more than one from five years ago. We grade on recency, not lifetime.
5
Location fit
This role is based in Manila. We weight your proximity and willingness to relocate.
Score yourself on this role.
Free · no card · written explanation included
Skills in this role
Pulled from the job description. These are the keywords we'll weight when scoring your fit.
teamssalesforce
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