Specialist Customer Success

USA - New Jersey - RahwayRemote (US)mid$87K – $137K

Posted today · via Workday

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About this role

Job Description Position Summary The Webcast Customer Support Technician provides customer-focused technical support for virtual and hybrid webcasts. The primary responsibility is to guide internal customers and Market Teams through webcast preparation, platform setup, readiness checks, live-event monitoring, troubleshooting, and post-event follow-up. When business needs, scheduling, location, and technician availability align, the role also provides in-person webcast production support. The technician helps deliver reliable, professional event experiences by communicating clearly, resolving issues promptly, following documented procedures, and escalating risks when appropriate.…

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reqspace match rubric

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Skills match

For this role: teams

Level fit

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Domain experience

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Recency

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Location fit

This role is remote-eligible. We factor in your stated location and time-zone overlap.

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