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MsdTechnology Aftersales Support Tier 2, Sweden
SWE - Västra Götaland - Lidkopinghybrid
Posted today · via Workday
About this role
Job Description Technology Tier 2 is a hybrid role that can require daily travel to the customer base. T2 technicians are specialized and have a deeper understanding of the product or service. You have access to more resources, training, and expertise providing advanced technology assistance and services to technology customers who have purchased and are using our products and services. Tier 2 handle prioritised cases from Tier 1, focusing on in-depth troubleshooting, diagnostics, and problem-solving. Tier 2 support also work closely with other departments or experts to find solutions to more challenging issues. The goal of Tier 2 support is to resolve more complex priority cases that require a higher level of technical knowledge and expertise.…
What we'd score you on
reqspace match rubricFive dimensions, recruiter-grade. Upload your resume and we'll generate a written explanation of where you fit and where the gaps are.
1
Skills match
We compare your skills against the role requirements.
2
Level fit
We check your title trajectory against the seniority signal of the role.
3
Domain experience
Your work in the role's domain matters more than your years total. We weight recent and direct experience.
4
Recency
A skill you used last quarter weighs more than one from five years ago. We grade on recency, not lifetime.
5
Location fit
This role is based in SWE - Västra Götaland - Lidkoping. We weight your proximity and willingness to relocate.
Score yourself on this role.
Free · no card · written explanation included
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