reqspace
Start free trial →
N
N. Harris Computer Corporation - CAD

(Remote) Technical Support Engineer

Ohioonsitemid$65K – $75K

Posted 5 days ago · via Workday

See if I'm a fit →Tailor my resume for this role →Apply on Workday ↗

About this role

Globys, a division of Harris; is seeking a Technical Support Engineer who has genuine technical depth and investigates, diagnoses, and resolves complex customer issues at Tier 1 and Tier 2 - not someone who triages and routes. This role is the primary technical point of contact for our international carrier customers (AT&T, Telstra, TELUS, OneNZ, and others) and demands someone who is as comfortable writing a SQL query to reproduce a data anomaly as they are walking a client through a configuration fix. You will own tickets end-to-end. Escalation to Tier 3 engineering is reserved for confirmed code defects or infrastructure issues - not a first resort. Success is measured by your self-resolution rate, response quality, and documentation thoroughness.…

Read the full description on N. Harris Computer Corporation - CAD's site →

What we'd score you on

reqspace match rubric

Five dimensions, recruiter-grade. Upload your resume and we'll generate a written explanation of where you fit and where the gaps are.

1

Skills match

For this role: python, go, bash, powershell, sql…

2

Level fit

This role is mid-level. We check your trajectory against it.

3

Domain experience

Your work in the role's domain matters more than your years total. We weight recent and direct experience.

4

Recency

A skill you used last quarter weighs more than one from five years ago. We grade on recency, not lifetime.

5

Location fit

This role is based in Ohio. We weight your proximity and willingness to relocate.

Score yourself on this role.
Free · no card · written explanation included
See if I'm a fit →

Skills in this role

Pulled from the job description. These are the keywords we'll weight when scoring your fit.

pythongobashpowershellsqlrestawspagerdutysplunkclaudejirajson

More at N. Harris Computer Corporation - CAD

See all open jobs at N. Harris Computer Corporation - CAD →