Customer Retention Manager

As a Customer Retention Manager reporting to AVP of Account Management, you'll play a critical role in managing and defending a shared portfolio of approximately 400 accounts across North America — keeping clients engaged, supported, and set up for long-term success. You'll thrive in this position if you're resilient, solutions-oriented, and energized by fast-paced environments where responsiveness and problem-solving drive real business impact. An aptitude for supporting SaaS solutions is also key to a good match. Key Responsibilities Serve as the primary point of contact for inbound customer requests including contract, billing, and cancellation inquiries; and product support — using every interaction as an opportunity to retain and strengthen the relationship.…