Manager, Oncology Customer Success
US RemoteRemote (US)manager
via Greenhouse
About this role
POSITION SUMMARY:
The Manager, Customer Success leads Customer Success Managers of our Oncology CSMs. This position is responsible for developing goals in a scalable way to accommodate new and ongoing Customer Success. This role primarily functions to oversee a team that onboards accounts, reduces friction from accounts having issues, and identifying new opportunities to generate revenue.
Oversee day-to-day operations of the Customer Success Managers. May also require maintaining their own region for Customer Success in times of coverage.
Partner with various sales partners to ensure CSMs have a key alignment with sales.
Develop the team as a distinct entity from the other CSM departments in order to align with business goals.…
What we'd score you on
reqspace match rubricFive dimensions, recruiter-grade. Upload your resume and we'll generate a written explanation of where you fit and where the gaps are.
1
Skills match
We compare your skills against the role requirements.
2
Level fit
This role is manager-level. We check your trajectory against it.
3
Domain experience
Your work in the role's domain matters more than your years total. We weight recent and direct experience.
4
Recency
A skill you used last quarter weighs more than one from five years ago. We grade on recency, not lifetime.
5
Location fit
This role is remote-eligible — we factor in your stated location and time-zone overlap.
Score yourself on this role.
Free · no card · written explanation included