Ambulatory Patient Access Representative- Infusion Clinic

Overview: Job Description Summary: Greets and registers patients. Answers telephone calls, schedules appointments, and pulls and files medical charts when indicated. Job Description: Essential Functions: Provides excellent customer service to patients and families by applying best practices and standard operating procedures. Interviews and registers patients in registration areas that report up through Patient Access. Obtains accurate demographic, insurance, and physician information on registrations. Screens customer data to ensure patient is eligible for insurance indicated. Communicates differences to the customer. Screens registrations to ensure insurance pre-certification and physician referral requirements are met. Instructs customer on requirements.…