Associate Manager - Technical Support Engineering

Remoteremotemanager

Posted 4 days ago · via Workday

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About this role

nCino offers exciting career opportunities for individuals who want to join the worldwide leader in cloud banking. We are seeking a dedicated and detail-oriented Associate Manager – Technical Support Engineering to join our Support Engineering team. The ideal candidate will lead and manage a team of engineers driving excellence in customer support and technical issue resolution. This role involves collaborating with Support and/or Technical Support Engineers, managers, and cross-functional teams to handle customer accounts, resolve technical issues efficiently, and drive continuous improvement in support processes. The Associate Manager will also play a key role in mentoring and developing team members, ensuring the delivery of high-quality support services.…

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What we'd score you on

reqspace match rubric

Five dimensions, recruiter-grade. Upload your resume and we'll generate a written explanation of where you fit and where the gaps are.

Skills match

For this role: aws, teams, salesforce

Level fit

This role is manager-level. We check your trajectory against it.

Domain experience

Your work in the role's domain matters more than your years total. We weight recent and direct experience.

Recency

A skill you used last quarter weighs more than one from five years ago. We grade on recency, not lifetime.

Location fit

This role is remote-eligible — we factor in your stated location and time-zone overlap.

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Skills in this role

Pulled from the job description. These are the keywords we'll weight when scoring your fit.

awsteamssalesforce

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