Senior Collections Contact Center Specialist
North Carolinaonsitesenior$187K – $374K
Posted today · via Workday
About this role
If you are motivated and believe in the credit union philosophy of "People Helping People," join our team! Position Overview: The Collections Contact Center Senior Specialist is responsible for the skilled and compliant management of accounts in the active collections cycle (typically 90 to 180 days past due(dpd) for consumer loans and credit cards and 1-120 dpd for Mortgage and Home Equity) across various loan products, including mortgage, consumer secured and unsecured loans, and credit cards. This role is a key component of loss mitigation, focusing on early intervention, curing delinquency, negotiating viable solutions, and providing exceptional member service.…
What we'd score you on
reqspace match rubricFive dimensions, recruiter-grade. Upload your resume and we'll generate a written explanation of where you fit and where the gaps are.
1
Skills match
We compare your skills against the role requirements.
2
Level fit
This role is senior-level. We check your trajectory against it.
3
Domain experience
Your work in the role's domain matters more than your years total. We weight recent and direct experience.
4
Recency
A skill you used last quarter weighs more than one from five years ago. We grade on recency, not lifetime.
5
Location fit
This role is based in North Carolina. We weight your proximity and willingness to relocate.
Score yourself on this role.
Free · no card · written explanation included