Customer Success Manager - Housing

About Come join us and make a difference in the world! Discover more at www.necsws.com Please note - this role will be remote or hybrid working, subject to the successful applicant's location in line with company policy Key Responsibilities Accountable for the full solution specific to the customer Understand how all parts of the system work together Ensure decisions in one area do not cause problems elsewhere Take responsibility for overall solution coherence Make and own design decisions Be the accountable owner for cross‑module decisions Resolve solution conflicts between teams, modules, or requirements Make clear recommendations and take ownership of outcomes Ensure consistency across modules Check that the different parts of the system are set up in a consistent way Identify and addre…