NECSWSCyber Service and Technology

Knowledge Analyst

Hartlepoolonsitemid

Posted 4mo ago · via Smartrecruiters

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About this role

About Come join us and make a difference in the world! Discover more at www.necsws.com NO AGENCIES PLEASE At a strategic level the Knowledge analyst will follow and adhere to the Customer Service Centre (CSC) Knowledge Management Process The overall role includes: Continually improving the Knowledge Management processes. Ensuring that Knowledge articles within the Knowledge Base(s) are reviewed for relevance and accuracy. Promoting the effective use of documentation and the Knowledge Base within the business. Main Responsibilities Day-to-Day Operation: The Knowledge Analyst will Manage and review the progression of Knowledge Articles in accordance with the CSC Knowledge Management processes.…

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Level fit

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Domain experience

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Recency

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Location fit

This role is based in Hartlepool. We weight your proximity and willingness to relocate.

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