Customer Services Assistant
Londononsite
Posted 1mo ago · via Workday
About this role
Purpose of the Role As a Senior Customer Service Advisor, you will play a pivotal role in protecting and enhancing Pimlico Plumbers’ reputation by delivering exceptional customer service and overseeing the effective resolution of customer complaints. As the primary point of contact for customer complaints and escalated customer issues, you will be responsible for managing complaints professionally and efficiently, while maintaining the highest standards of customer service. You will take ownership of the complaints process from initial contact through to resolution, ensuring positive customer outcomes and a seamless after-sales support experience.…
What we'd score you on
reqspace match rubricFive dimensions, recruiter-grade. Upload your resume and we'll generate a written explanation of where you fit and where the gaps are.
1
Skills match
We compare your skills against the role requirements.
2
Level fit
We check your title trajectory against the seniority signal of the role.
3
Domain experience
Your work in the role's domain matters more than your years total. We weight recent and direct experience.
4
Recency
A skill you used last quarter weighs more than one from five years ago. We grade on recency, not lifetime.
5
Location fit
This role is based in London. We weight your proximity and willingness to relocate.
Score yourself on this role.
Free · no card · written explanation included