Retention Agent

Start date: 19th October 2026 Hybrid working: (after training) Starting Salary: £27,500 plus commission What we’re looking for: Clear, confident communicators who enjoy helping people Experienced in handling inbound and outbound calls, with excellent verbal communication skills Detail-oriented with a high level of accuracy in record-keeping Solution-focused and creative in resolving customer issues Resilient, positive, and commercially motivated Previous experience in retention, customer service, or sales environments is desirable What you’ll be doing: Contacting policyholders who have missed payments and arranging payment solutions Handling customer requests, including payment arrangements and sending policy details Responding to cancellation requests and using retention tools to retain c…