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NeloCustomer Operations Lead
senior$56K – $90K
via Ashby
About this role
CUSTOMER OPERATIONS LEAD
You'll own the operating system behind one of Mexico's fastest-growing fintech support teams: the workflows, quality systems, and AI tooling that let agents handle increasingly complex cases at scale.
Nelo's CX operation has scaled fast. The team handles a product that touches credit, payments, and commerce across millions of transactions. At this size, the work splits into two owned domains. The CX Manager owns strategy, hiring, cross-functional work, and the staffing model. This role owns the layer underneath it: the operating rhythm, quality, training, and the AI systems that keep agents performing consistently every day.
The two domains are partners, not a hierarchy.…
What we'd score you on
reqspace match rubricFive dimensions, recruiter-grade. Upload your resume and we'll generate a written explanation of where you fit and where the gaps are.
1
Skills match
For this role: sql, tableau, looker, metabase, sigma…
2
Level fit
This role is senior-level. We check your trajectory against it.
3
Domain experience
Your work in the role's domain matters more than your years total. We weight recent and direct experience.
4
Recency
A skill you used last quarter weighs more than one from five years ago. We grade on recency, not lifetime.
5
Location fit
This role is based in a specific location. We weight your proximity and willingness to relocate.
Score yourself on this role.
Free · no card · written explanation included
Skills in this role
Pulled from the job description. These are the keywords we'll weight when scoring your fit.
sqltableaulookermetabasesigmaclaudelinearslackteamssplit