Senior Director - Customer Service

United States Of Americaonsitedirector$180K – $225K

Posted today · via Workday

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About this role

The base salary range for this position is dependent upon experience and location, ranging from: $180,000 - $225,000 What We Offer: Competitive benefits and growth opportunities Generous performance‑based bonuses 12% 401(k) match Comprehensive health, dental, and vision insurance Tuition reimbursement Professional development and clear career‑advancement pathways For more information, please visit: Benefits - Avangrid Job Summary: The Senior Director of Customer Service is responsible for the strategic and operational leadership of Customer Service Operations. This includes Billing, Supplier Relations, Revenue Recovery, Customer Relations (Call Center), Low Income/Outreach, and Escalated Complaints for NYSEG or RG&E.…

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What we'd score you on

reqspace match rubric

Five dimensions, recruiter-grade. Upload your resume and we'll generate a written explanation of where you fit and where the gaps are.

Skills match

For this role: teams, outreach

Level fit

This role is director-level. We check your trajectory against it.

Domain experience

Your work in the role's domain matters more than your years total. We weight recent and direct experience.

Recency

A skill you used last quarter weighs more than one from five years ago. We grade on recency, not lifetime.

Location fit

This role is based in United States Of America. We weight your proximity and willingness to relocate.

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Skills in this role

Pulled from the job description. These are the keywords we'll weight when scoring your fit.

teamsoutreach

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