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NETOLYMPUS SLU520701 COORDINACION/SUPERVISION

Supervisor/a de atención al cliente

Netolympus Madridonsite

via Personio

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About this role

Funciones ·Supervisar y coordinar las actividades diarias del equipo de coordinadores. ·Elaboración de informes de servicio. ·Análisis de datos y feedback cualitativo para la optimización del servicio. ·Mediar en conflictos entre agentes y coordinación. ·Visión del control de presencia. ·Backup dirección. Condiciones - Salario: 26.000 brutos/ anuales por jornada completa (40H) - Horario: Lunes a Domingos de 09:00 a 18:00 (festivos incluidos) - Tipo de contrato: Indefinido - Modalidad: presencial - Ubicación: C//Albasanz 15 Tu perfil 3-5 años de experiencia como supervisor operativo, Team Leader senior o Supervisor de Call Center. Experiencia en supervisión directa del día a día y contacto continuo con Coordinadores. Trabajo habitual en entornos de alta demanda operativa.…

Read the full description on NETOLYMPUS SLU's site →

What we'd score you on

reqspace match rubric

Five dimensions, recruiter-grade. Upload your resume and we'll generate a written explanation of where you fit and where the gaps are.

1

Skills match

We compare your skills against the role requirements.

2

Level fit

We check your title trajectory against the seniority signal of the role.

3

Domain experience

Your work in the role's domain matters more than your years total. We weight recent and direct experience.

4

Recency

A skill you used last quarter weighs more than one from five years ago. We grade on recency, not lifetime.

5

Location fit

This role is based in Netolympus Madrid. We weight your proximity and willingness to relocate.

Score yourself on this role.
Free · no card · written explanation included
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