Technical Support Engineer (NXJ-220)
remotemid
via Ashby
About this role
THE ROLE
The core of this role is solving complex, highly technical customer issues for a rapidly growing cybersecurity platform. You won’t just be passing tickets; you will independently investigate root causes, reproduce complex REST API issues, and analyze system logs. As one of two new hires expanding a tight-knit global support team of two into four, you will play a critical role in establishing robust US coverage and reducing the operational load on team leadership.
ABOUT THE PRODUCT
The product is a B2B SaaS cybersecurity platform that helps organizations assess and manage third-party security risks.…
What we'd score you on
reqspace match rubricFive dimensions, recruiter-grade. Upload your resume and we'll generate a written explanation of where you fit and where the gaps are.
1
Skills match
For this role: rest, gcp, google cloud, grafana, gemini…
2
Level fit
This role is mid-level. We check your trajectory against it.
3
Domain experience
Your work in the role's domain matters more than your years total. We weight recent and direct experience.
4
Recency
A skill you used last quarter weighs more than one from five years ago. We grade on recency, not lifetime.
5
Location fit
This role is remote-eligible. We factor in your stated location and time-zone overlap.
Score yourself on this role.
Free · no card · written explanation included
Skills in this role
Pulled from the job description. These are the keywords we'll weight when scoring your fit.
restgcpgoogle cloudgrafanageminiclaude