Senior Associate, Agent Learning and Development

Job Requisition ID: 94898 Location Designation: Hybrid - 3 days per week Role Overview: We are looking for a Learning Experience Designer who goes beyond traditional instructional design to create engaging, modern, and performance-driven learning experiences. This role requires a strong blend of design thinking, business acumen, and hands-on experience leveraging AI tools to design, develop, and scale high-impact learning solutions. This individual will design end-to-end learning experiences that support agent success and management effectiveness, using a mix of digital, live, and experiential modalities. The ideal candidate is both creative and strategic, capable of transforming complex business needs into intuitive, engaging, and measurable learning journeys.…