SR IT Support Analyst

Sorocabahybridsenior

Posted 3 days ago · via Workday

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About this role

Job Description: Senior IT Support Analyst Job Description Summary The Senior IT Support Analyst will be based in Sorocaba, Brazil, with responsibility for delivering advanced technical support to end users, executives, and business teams across Nextpower’s Brazilian locations. This position will support the analysis, acquisition, deployment, configuration, maintenance, and lifecycle management of computers, operating systems, applications, networks, collaboration platforms, and IT assets. The role will act as a senior escalation point for complex incidents and service requests, ensuring timely resolution, excellent customer experience, accurate documentation, and adherence to IT processes.…

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What we'd score you on

reqspace match rubric

Five dimensions, recruiter-grade. Upload your resume and we'll generate a written explanation of where you fit and where the gaps are.

Skills match

For this role: r, power bi, teams, zoom, okta

Level fit

This role is senior-level. We check your trajectory against it.

Domain experience

Your work in the role's domain matters more than your years total. We weight recent and direct experience.

Recency

A skill you used last quarter weighs more than one from five years ago. We grade on recency, not lifetime.

Location fit

This role is based in Sorocaba. We weight your proximity and willingness to relocate.

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Skills in this role

Pulled from the job description. These are the keywords we'll weight when scoring your fit.

rpower biteamszoomokta

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