NielsenIQGeneral Business

Customer Success Enablement & Excellence Lead (m/w/d)

Frankfurthybridsenior

Posted today · via Smartrecruiters

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About this role

ZUR POSITION: Die Rolle stärkt die Leistungsfähigkeit der Customer‑Success‑Organisation, indem sie Trainings, Coaching und strukturierte Arbeitsweisen bereitstellt, die direkt auf unsere Geschäftsziele einzahlen: höhere Kundenbindung, bessere Kundenzufriedenheit, effiziente Arbeitsweisen und profitables Wachstum. Die Person ist zentrale r Partner in für das DACH‑CS‑Team, verankert professionelle Standards („Ways of Working“), fördert ein modernes Mindset (Progress over Perfection, Ambition to Win, positive Feedbackkultur) und stellt sicher, dass Analytics, Service‑Model‑Prozesse und kundenzentriertes Arbeiten im Alltag konsequent angewendet werden. DEINE ZUKÜNFTIGEN AUFGABEN: 1.…

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What we'd score you on

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Level fit

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Domain experience

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Recency

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Location fit

This role is based in Frankfurt. We weight your proximity and willingness to relocate.

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