NielsenIQGeneral Business

Senior Analyst (Sales Support)

Puneonsitesenior

Posted today · via Smartrecruiters

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About this role

Senior Analyst provides frontline operational support for Microsoft Dynamics 365 CRM used by global Marketing, Sales, Order Management and Finance teams across multiple regions and time zones. This role focuses on resolving user issues, executing standardized CRM administration tasks, and special improvement initiatives. Key Responsibilities • Provide support for users of Dynamics 365 CRM and connected platforms across regions (Americas, EMEA, APAC), following defined SLAs and escalation paths. • Resolve common issues related to user access, automation flows, data management, views, etc. • Accurately document issues, impact, and resolution steps to support effective handoffs across time zones (follow-the-sun support).…

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reqspace match rubric

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Skills match

For this role: r, sql, teams

Level fit

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Domain experience

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Recency

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Location fit

This role is based in Pune. We weight your proximity and willingness to relocate.

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Skills in this role

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