Head of Relationship
Taguigonsitedirector
Posted 3 days ago · via Lever
About this role
The Head of Relationship is responsible for providing exceptional support to the assigned VIP accounts under the Unit. He or she is expected to monitor the accounts’ overall performance and operational health to ensure that the desired contractual and commercial KPIs are met. This role will serve as a high-level escalation point for associates in handling and resolving more complex issues or concerns. Key Responsibilities Build and maintain strong relationships with existing VIP accounts by developing a deep understanding of their shipment handling and business needs. Manage day-to-day shipper operations including booking, pickup coordination, delivery monitoring, and issue resolution. Ensure shipments meet agreed SLAs, SOPs, lead times, and quality standards.…
What we'd score you on
reqspace match rubricFive dimensions, recruiter-grade. Upload your resume and we'll generate a written explanation of where you fit and where the gaps are.
1
Skills match
We compare your skills against the role requirements.
2
Level fit
This role is director-level. We check your trajectory against it.
3
Domain experience
Your work in the role's domain matters more than your years total. We weight recent and direct experience.
4
Recency
A skill you used last quarter weighs more than one from five years ago. We grade on recency, not lifetime.
5
Location fit
This role is based in Taguig. We weight your proximity and willingness to relocate.
Score yourself on this role.
Free · no card · written explanation included
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