Customer Service Representative I (Tier 1)
Monterreyonsitemid
Posted 1w ago · via Teamtailor
About this role
Responsibilities: Customer Support Handle inbound and outbound customer interactions via phone, email, chat, and SMS/text messaging Assist customers with scheduling, account updates, service questions, billing inquiries, and order status updates Resolve Tier 1 customer concerns promptly and professionally Escalate complex issues to supervisors or appropriate departments when necessary Maintain a high level of empathy and professionalism during all customer interactions Communication & Follow-Up Conduct outbound follow-up calls and messages regarding appointments, service confirmations, and issue resolution Respond to customer inquiries within established response time standards Provide accurate and up-to-date information regarding company services, pricing, policies, and procedures Documen…
What we'd score you on
reqspace match rubricFive dimensions, recruiter-grade. Upload your resume and we'll generate a written explanation of where you fit and where the gaps are.
1
Skills match
For this role: teams
2
Level fit
This role is mid-level. We check your trajectory against it.
3
Domain experience
Your work in the role's domain matters more than your years total. We weight recent and direct experience.
4
Recency
A skill you used last quarter weighs more than one from five years ago. We grade on recency, not lifetime.
5
Location fit
This role is based in Monterrey. We weight your proximity and willingness to relocate.
Score yourself on this role.
Free · no card · written explanation included
Skills in this role
Pulled from the job description. These are the keywords we'll weight when scoring your fit.
teams