Customer Care Centre Manager
Farnboroughonsitemanager
Posted 2 days ago · via Workday
About this role
Job Title Customer Care Centre Manager Job Description The Customer Care Centre Manager is responsible for activities within our contact centre providing operational / business process support to internal and external customers for company products and services including the management of the Short-Term Planning team and oversight of operational performance of ASP planning teams and GBS Long Term Planning team. Key Responsibilities/Duties: Ensures quality service and operational performance within the parameters of program and delivery standards. Analyses operational processes, establishes escalation procedures and oversees training needs assessments to identify opportunities for service delivery improvements.…
Read the full description on NL9A NL Best Industrial's site →
What we'd score you on
reqspace match rubricFive dimensions, recruiter-grade. Upload your resume and we'll generate a written explanation of where you fit and where the gaps are.
1
Skills match
For this role: teams
2
Level fit
This role is manager-level. We check your trajectory against it.
3
Domain experience
Your work in the role's domain matters more than your years total. We weight recent and direct experience.
4
Recency
A skill you used last quarter weighs more than one from five years ago. We grade on recency, not lifetime.
5
Location fit
This role is based in Farnborough. We weight your proximity and willingness to relocate.
Score yourself on this role.
Free · no card · written explanation included
Skills in this role
Pulled from the job description. These are the keywords we'll weight when scoring your fit.
teams