CX Expert

As a CX Expert, you will help shape customer experiences and support positive change across NN. You will work with different business areas to design digital, traditional and omnichannel experiences that respond to customer and business needs. Your impact at NN: what you will do As a CX Expert in the CX Centre, you will design customer experiences together with the business. You will analyse customer feedback and needs, turn insights into improvement initiatives and support the development of customer-centric skills across the organisation. You will lead projects independently and work with research and Service Design agencies. Key responsibilities: Design digital, traditional and omnichannel customer experiences together with the business.…