Customer Success Quality & Performance Lead (Remote)

Belgraderemotesenior

Posted 2 days ago · via Recruitee

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About this role

We're Novakid School, the next-generation early English learning platform that allows kids around the world to learn English efficiently, through play and fully remote practice with experienced certified teachers. Think cutting edge technology like AI-powered games and training apps that promote English speaking and comprehension based on the use of authentic content in English language. Think certified professionals with years and decades of expertise in children's psychology and learning methods. Role Summary… This Role owns the quality and continuous improvement of human- and AI-led conversations across Primary Sales, Secondary Sales, and Customer Support.…

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Skills match

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Domain experience

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Recency

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Location fit

This role is remote-eligible — we factor in your stated location and time-zone overlap.

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