Associate Director, Case Management

Band Level 5 Job Description Summary Working under the Director of Case Management, you will be responsible for managing all aspects of Patient Support Center program operations and leading a team of Case Manager Supervisors. The AD will serve as the subject matter expert (SME) for the Case Manager role. Key responsibilities will in-clude monitoring the team’s activity, achievement of Service Level Agreements (SLAs), Key Performance Indicators (KPIs), productivity and quality. The AD, Case Management is responsible for the brand specific program’s operational health and serves as the single point of contact for program needs with key stakeholders.…