Client Experience Coordinator

Let’s be honest: families don’t remember the name of a scheduling system. They remember the person who made their week easier. At North Shore Pediatric Therapy, that person is the Family Child Advocate (FCA) — the calm in the chaos, the voice of reassurance, the behind-the-scenes orchestrator ensuring every child gets the care they deserve and every clinician walks into a day that runs smoothly. Here, FCAs are trusted partners to families, real-time problem solvers, and key players in providing the exceptional experience NSPT is known for. When a parent is overwhelmed, a child needs an urgent reschedule, or a clinic is juggling 30 moving pieces at once… you’re the one who turns stress into solutions. This is a full-time, in-center position with a schedule of 7:00 AM – 3:30 PM .…