Service Desk Shift Lead (Cantonese-speaking)

Make an impact with NTT DATA Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive. Key Responsibilities: • Responsible for customer service helpdesk operations, including receiving, validating, and logging client requests, capturing the detail of the request. • Ensures high-quality service delivery in line with defined SLAs and business objectives. • Coordinate closely with internal teams, carriers, vendors, and external parties to drive timely resolution of customer and service issues.…