Senior Assistant Director, IT Applications Support

We are seeking a highly motivated Senior Assistant Director, IT Applications Support to oversee the support of Finance related applications and integration. The ideal candidate will ensure the stability, reliability, and performance of these applications. In this role, you will collaborate with diverse stakeholders, including business users from Finance Department, as well as in-house teams and external vendors. Your work will contribute to delivering high-quality IT systems and services that meet the University’s strategic objectives. Responsibilities Oversee the entire incident management process, ensuring incidents are resolved within established SLA, acting as a key escalation point for critical issues. Conduct root cause analysis to resolve and prevent recurring application problems.…