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NutsgroepProduct & Tech

Tech Lead - Customer Care

Amsterdamhybridsenior

Posted 1w ago · via Recruitee

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About this role

Do you like staying close to the code while also deciding how a team builds its systems? As Tech Lead for our Customer Care team, you set the technical direction for the AI tools that hundreds of thousands of energy and internet customers actually talk to. If that sounds like the right mix for you, keep reading. What you'll do As Tech Lead for Customer Care, you own the technical direction of the team building our customer-facing AI stack: an LLM-powered chatbot with voice as a core capability, the Knowledge Base/RAG pipeline that feeds it, and the tooling and feedback loop the team uses to keep improving both. Real customers with real questions about their energy bill or internet contract get answers your team builds. That's the weight of it, and the fun of it.…

Read the full description on Nutsgroep's site →

What we'd score you on

reqspace match rubric

Five dimensions, recruiter-grade. Upload your resume and we'll generate a written explanation of where you fit and where the gaps are.

1

Skills match

For this role: c#, rest, azure, kubernetes

2

Level fit

This role is senior-level. We check your trajectory against it.

3

Domain experience

Your work in the role's domain matters more than your years total. We weight recent and direct experience.

4

Recency

A skill you used last quarter weighs more than one from five years ago. We grade on recency, not lifetime.

5

Location fit

This role is based in Amsterdam. We weight your proximity and willingness to relocate.

Score yourself on this role.
Free · no card · written explanation included
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Skills in this role

Pulled from the job description. These are the keywords we'll weight when scoring your fit.

c#restazurekubernetes

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