Customer Quality Engineer

Job Description: Process owner for customer quality resolution process, from customer complaint to satisfactory completion of issue resolution, including the achievement of continuous improvement goals (i.e. customer loyalty, defect reduction (satisfy target market), NPI (New Product) supporting, cycle time improvement, actions fan out, lessons learned, etc.) Responsibilities Include:  Manage customer return process including problem solving process.  Provide follow-up on all customer failure analyses, communication and issue resolution at all levels.  Act as customer advocate for product quality. This includes customer and internal management communications and presentations, for customer and internal quality reviews.  Customer interaction and negotiation on quality cases solving.…