Manager Customer Relations
Palmerston Northonsitemanager
Posted 2 days ago · via Workday
About this role
Provide enterprise leadership and strategic direction for NZTA’s complaints management approach Develop and implement a coordinated and increasingly centralised enterprise complaints model Turn complex complaint data and customer feedback into enterprise insight, risk intelligence, and action Influence senior leaders, strengthen organisational accountability, and drive system-wide service improvement Palmerston North is preferred but we will consider Wellington, Hamilton or Auckland Te Whiwhinga mahi | The opportunity As Manager Customer Relations, you will provide enterprise-level leadership of NZTA’s complaints management approach, shaping and implementing a coordinated and increasingly centralised model across the organisation.…
What we'd score you on
reqspace match rubricFive dimensions, recruiter-grade. Upload your resume and we'll generate a written explanation of where you fit and where the gaps are.
1
Skills match
For this role: r, teams
2
Level fit
This role is manager-level. We check your trajectory against it.
3
Domain experience
Your work in the role's domain matters more than your years total. We weight recent and direct experience.
4
Recency
A skill you used last quarter weighs more than one from five years ago. We grade on recency, not lifetime.
5
Location fit
This role is based in Palmerston North. We weight your proximity and willingness to relocate.
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