Service Delivery Manager

Quezon Cityonsitemanager

Posted 1w ago · via Workable

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About this role

The Service Delivery Operations Head is responsible for leading and managing end-to-end service delivery operations across Service Desk, Field Support Services (FSS), and Account Service Management (ASM) teams. This role ensures operational excellence, SLA/KPI compliance, client satisfaction, and continuous improvement of service delivery performance. Requirements 1. Operational Management & Service Delivery Oversight • Oversee daily operations of Service Desk, FSS, and ASM teams. • Ensure compliance with client SLAs, KPIs, and contractual obligations. • Monitor operational metrics including ticket aging, dispatch efficiency, escalations, workforce productivity, and service quality. • Drive operational stability and ensure timely resolution of incidents and service requests.…

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Level fit

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Domain experience

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Recency

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Location fit

This role is based in Quezon City. We weight your proximity and willingness to relocate.

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