Product Support Specialist
Grand Rapidsonsitemid
Posted yesterday · via Lever
About this role
Oktopost is a B2B social media management platform that helps organizations manage their social presence, empower employees through advocacy, and connect social engagement to measurable business results.
Our platform brings together social media management, employee advocacy, analytics, and integrations with the broader marketing technology ecosystem.
We're looking for a technically curious, customer-focused Product Support Specialist to join our team and help customers get the most out of Oktopost.
About the Role
As a Product Support Specialist, you'll be responsible for investigating and resolving customer questions, technical issues, and unexpected application behavior across the Oktopost platform.…
What we'd score you on
reqspace match rubricFive dimensions, recruiter-grade. Upload your resume and we'll generate a written explanation of where you fit and where the gaps are.
1
Skills match
For this role: teams
2
Level fit
This role is mid-level. We check your trajectory against it.
3
Domain experience
Your work in the role's domain matters more than your years total. We weight recent and direct experience.
4
Recency
A skill you used last quarter weighs more than one from five years ago. We grade on recency, not lifetime.
5
Location fit
This role is based in Grand Rapids. We weight your proximity and willingness to relocate.
Score yourself on this role.
Free · no card · written explanation included
Skills in this role
Pulled from the job description. These are the keywords we'll weight when scoring your fit.
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