Client Service Consultant

Lets Write Africa's Story Together! Old Mutual is a firm believer in the African opportunity and our diverse talent reflects this. Job Description This role is individually accountable for delivering face-to-face customer service at branch level, handling walk-in clients, claims, inquiries, and escalations, while supporting branch administration and overall customer experience initiatives. Responsibilities · Attend to walk-in customers and provide professional, accurate, and timely service. · Handle customer inquiries, complaints, and escalations in line with service standards. · Support claims intake, documentation, and follow-up at branch level. · Educate customers on products, services, and procedures. · Ensure compliance with all operational, regulatory, and service guidelines.…