Customer Experience Administrator
Lilongweonsite
Posted today · via Workday
About this role
Lets Write Africa's Story Together! Old Mutual is a firm believer in the African opportunity and our diverse talent reflects this. Job Description To facilitate a smooth, accurate and compliant customer onboarding experience across OMFIN's digital lending products. The role will guide customers through the application process, verify application information, ensure that onboarding requirements are met and coordinate the timely resolution of customer queries and disbursement-related exceptions. Key roles and responsibilities A. Customer onboarding and application administration Guide customers through the digital loan application process and explain the required documentation, application stages and next steps.…
What we'd score you on
reqspace match rubricFive dimensions, recruiter-grade. Upload your resume and we'll generate a written explanation of where you fit and where the gaps are.
1
Skills match
For this role: teams
2
Level fit
We check your title trajectory against the seniority signal of the role.
3
Domain experience
Your work in the role's domain matters more than your years total. We weight recent and direct experience.
4
Recency
A skill you used last quarter weighs more than one from five years ago. We grade on recency, not lifetime.
5
Location fit
This role is based in Lilongwe. We weight your proximity and willingness to relocate.
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Skills in this role
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teams
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