Temp - Assistant Internal Arbitrator

Let's Write Africa's Story Together! Old Mutual is a firm believer in the African opportunity and our diverse talent reflects this. Job Description This role is meant to facilitate and mediate an independent process for disputes that cannot be resolved through the organizations level 1 and 2 complaints management process. Responsibilities will include the following : Facilitate and mediate an independent process for disputes Investigate the dispute by gathering all the relevant facts from the claimant, business and use any other sources deemed necessary to ensure that decisions are fair, impartial and aligned to the regulatory and / or legislative requirements. Resolve insurance disputes fairly, efficiently and impartially and not swayed by business pressures.…