Order Management Representative OMN RAP Cluster 3 (Australia, New Zealand, Indonesia, Philippines)

KEY ACCOUNTABILITIES End-to-end order processing Receive, validate and process customer orders across all channels and order types Create SAP quotations, verify prices and conditions (T&Cs), and create sales orders, ensuring completeness and accuracy of all mandatory fields Perform available-to-promise / inventory checks, coordinate revised delivery schedules with customers, plants and inventory managers, and manage order confirmations Own and resolve customer cases: manual order releases, credit-block and proforma scenarios, detour orders, urgent/expedited orders and high-value or sensitive customer situations Handle order changes, cancellations and returns end-to-end, ensuring correct SAP updates and customer communication Proactively follow up on delays and keep customers informed of st…