Specialist Employee Administration

KEY ACCOUNTABILITIES Operational Execution, Query Handling and Case Management Act as first operational contact for standard HR administration queries and execute assigned Employee Administration activities accurately and on time according to defined work instructions, SLAs and quality standards Process Employee Administration requests and cases in case/ticket management tools, ensuring timely updates, documentation and closure Provide service-oriented guidance on process steps, documentation, system actions and timelines, and escalate complex or policy-related cases to the appropriate Tier 2 contact, HR partner or process expert Coordinate required inputs with employees, managers, HR stakeholders and service partners to complete assigned activities Employee Data, Documentation and Reporti…