Customer Service Representative - CSEA (Remote)

The Customer Service Representative answers questions and resolves problems initiated by insureds and carriers via telephone, mail, and e-mail. Most questions concern coverage, claims, cost, or billing and may require research or referral to resolve. Significantly contributes to business retention efforts. Your Impact: Provide excellent customer service via phone to clients. Maintain accurate customer service history notes regarding clients calls, changes to benefits, policies, etc., to allow efficient handling of future calls. Assist with processing client requests received via mail, fax, and email. Update and maintain customer records in the administration system. Process and analyze new business transactions, policy transactions, and correct company records to adjust errors.…