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Warranty & Customer Care Manager

Redwood Cityonsitemanager

Posted 1mo ago · via Workable

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About this role

Warranty & Customer Care Manager Bay Area — hybrid office / remote (Tues-Thurs onsite, Monday and Fri work from hom) The company makes beautiful, high-quality buildings — designed, manufactured, and installed by us, end toend. We handle everything so our customers don't have to. We are looking for a Warranty & Customer Care Manager to design, implement, and operate a best-in-class warranty program from the ground up. This role owns the full post-occupancy customer experience: from the moment keys are handed over through the expiration of all applicable warranty periods. You will build the ticketing infrastructure, establish service workflows, and be the primary advocate for our homeowners when things need attention.…

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What we'd score you on

reqspace match rubric

Five dimensions, recruiter-grade. Upload your resume and we'll generate a written explanation of where you fit and where the gaps are.

1

Skills match

For this role: monday, teams

2

Level fit

This role is manager-level. We check your trajectory against it.

3

Domain experience

Your work in the role's domain matters more than your years total. We weight recent and direct experience.

4

Recency

A skill you used last quarter weighs more than one from five years ago. We grade on recency, not lifetime.

5

Location fit

This role is based in Redwood City. We weight your proximity and willingness to relocate.

Score yourself on this role.
Free · no card · written explanation included
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Skills in this role

Pulled from the job description. These are the keywords we'll weight when scoring your fit.

mondayteams

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