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OnrunningCustomer Service.

Director of Global Customer Service

Zurichonsitedirector

via Greenhouse

See if I'm a fit →Tailor my resume for this role →Apply on Greenhouse ↗

About this role

In short: As the Director Global Customer Service, you will be the visionary leader at the helm of our global customer service organization. Your mission is to redefine and elevate our customer experience, transforming it from a traditional support function into a proactive, data-driven growth engine that delivers a premium, "WOW" experience at every touchpoint. You will lead the charge in architecting and executing a world-class service strategy, seamlessly blending human-centric premium service with cutting-edge AI and automation. This role requires an expert leader who can inspire teams, forge strategic partnerships with our BPOs, and collaborate closely with Commercial and Marketing to embed a customer-obsessed culture across the entire organization. Your Mission:…

Read the full description on Onrunning's site →

What we'd score you on

reqspace match rubric

Five dimensions, recruiter-grade. Upload your resume and we'll generate a written explanation of where you fit and where the gaps are.

1

Skills match

For this role: helm, teams

2

Level fit

This role is director-level. We check your trajectory against it.

3

Domain experience

Your work in the role's domain matters more than your years total. We weight recent and direct experience.

4

Recency

A skill you used last quarter weighs more than one from five years ago. We grade on recency, not lifetime.

5

Location fit

This role is based in Zurich. We weight your proximity and willingness to relocate.

Score yourself on this role.
Free · no card · written explanation included
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Skills in this role

Pulled from the job description. These are the keywords we'll weight when scoring your fit.

helmteams

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