Clinic Receptionist and Customer Support (Ooca Clinic)

Welcome customers in Ooca clinic and contact relevant staff members to greet and invite such customers over to a more relevant place. Respond effectively and politely to enquiries and concerns from customers and visitors. Oversee day-to-day operations of the clinic, including appointment scheduling, customer flow, and resource allocation to ensure a smooth, opening/ closing the clinic and efficient customer experience. Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution. Answer to customer's email, phone, Chat Line, and WhatsApp requests and process payments with customers Onboarding doctors to clinics and tools. Records of customer interactions, process customer accounts and file documents.…