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OptiSigns

Customer Success Manager

Ho Chi Minh Cityonsitemanager

Posted 1mo ago · via Workable

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About this role

As our Customer Success Manager, you will lead our day-to-day operations, mentor the team, and work closely with our Head of Customer Success on strategic planning, including driving the team's adoption of AI to improve efficiency and productivity. Your main goal is to take our Customer Success team to the next level by building clear processes, helping our team members grow, and keeping our customers happy. You will manage team members across day and night shifts, handle tricky customer escalations when needed, create clear career paths, and build a positive, high-performing environment. About us OptiSigns is the leading digital signage company in North America, with over 35,000 customers in 163 countries.…

Read the full description on OptiSigns's site →

What we'd score you on

reqspace match rubric

Five dimensions, recruiter-grade. Upload your resume and we'll generate a written explanation of where you fit and where the gaps are.

1

Skills match

For this role: teams

2

Level fit

This role is manager-level. We check your trajectory against it.

3

Domain experience

Your work in the role's domain matters more than your years total. We weight recent and direct experience.

4

Recency

A skill you used last quarter weighs more than one from five years ago. We grade on recency, not lifetime.

5

Location fit

This role is based in Ho Chi Minh City. We weight your proximity and willingness to relocate.

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Skills in this role

Pulled from the job description. These are the keywords we'll weight when scoring your fit.

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