Manager, Delinquency Management (QC & Operations)

The Manager, Delinquency Management leads the Operational and Quality Support team within the Collections Unit, ensuring operational support, quality control, reporting, and compliance activities are executed effectively and aligned with business priorities. This role oversees the development, implementation, and monitoring of processes, procedures, and controls to ensure accurate reporting for management, investors, guarantors, and insurers. The Manager provides proactive recommendations to the Internal Collections Manager, External Collections Manager, and Collections Manager to strengthen operational performance, quality standards, and risk management practices. Position works hybrid and reports to Bayamon, PR.…