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Outsourcing AdvantageOSA Santiago

Customer Service & Ecommerce Specialist

Santiago de los Caballerosonsitemid

Posted 2w ago · via Workable

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About this role

Outsourcing Advantage is seeking a reliable E‑Commerce Specialist to join our team in a fast‑paced, on‑site environment. This role combines customer service with hands‑on ecommerce marketplace management and is ideal for someone organized, detail‑oriented, and comfortable handling customer communication. Responsibilities Customer Service Manage all incoming messages on Amazon, eBay, Walmart, Shopify, and email Answer and handle phone calls during business hours (9 AM – 5 PM EST) Ensure all customer messages are answered within the same business day Handle returns, refunds, and disputes professionally across all platforms, Disputes (A-to-Z) claims, open and manage cases on amazon seller central.…

Read the full description on Outsourcing Advantage's site →

What we'd score you on

reqspace match rubric

Five dimensions, recruiter-grade. Upload your resume and we'll generate a written explanation of where you fit and where the gaps are.

1

Skills match

For this role: monday

2

Level fit

This role is mid-level. We check your trajectory against it.

3

Domain experience

Your work in the role's domain matters more than your years total. We weight recent and direct experience.

4

Recency

A skill you used last quarter weighs more than one from five years ago. We grade on recency, not lifetime.

5

Location fit

This role is based in Santiago de los Caballeros. We weight your proximity and willingness to relocate.

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Skills in this role

Pulled from the job description. These are the keywords we'll weight when scoring your fit.

monday

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